Reach out to us
If you need help our support team can assist with questions, account-related issues, technical concerns, or general feedback. Contact us for help with deposits, withdrawals, verification, or game access and we’ll respond promptly. Use live chat for quick answers, or email to upload documents and track case updates. We aim to resolve account matters efficiently, keep you informed at every step, and make support easy to reach.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account issues, uploads) |
| General enquiries | [email protected] (promotions, general info) |
| Affiliate enquiries | [email protected] (partner program) |
| Payments | [email protected] (withdrawal queries) |
| Privacy & security | [email protected] (data and privacy) |
| Phone | +1 416 582 9374, +44 20 7946 0318 |
| Working hours | Mon-Fri, 09:00-18:00 ET |
| Response times | Live chat immediate, email replies within 24 hours |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or cases that need explanations or documents. Please send your message to [email protected] with a clear subject line, a concise description of the issue, and up-to-date contact details. Including relevant screenshots or document scans helps speed resolution and prevents avoidable delays.
Contact Form
Response Time
Our support team aims to respond quickly to player inquiries. Most inquiries are answered within one business day, while more complex issues that require verification, payment checks, or account review may take longer depending on their nature. We’ll keep you updated by email or live chat and prioritize urgent account and payment concerns.
Feedback
We welcome your feedback, suggestions, or ideas to help improve our site. Every message is reviewed carefully by our team and used to refine features, promos, payments, and the overall experience for Canadian players. Share what you like, what needs work, or ideas for new games and payment options. Your input helps us make the site more useful and reliable.