Responsible Gambling

At Royal Club we take responsible gambling seriously. We want play to stay fun and under your control, so we provide clear guidance and practical tools to help you manage your time and spend. If you ever feel that gambling is becoming a problem, we encourage you to act early and use the options described below.

Player protection principles

We believe safe play rests on transparency, choice and easy access to controls. That means giving you the ability to set limits, take breaks and close your account if you need to. We also encourage players to set personal rules before they start and to review activity regularly.

Activity-control tools

Our account controls are designed to help you manage how you use the site. Available tools typically include:

• Session reminders to help you keep track of time spent online
• Self-service options to pause play or restrict certain features
• The ability to request account closure or longer-term breaks through support

Deposit and loss limits

Setting deposit and loss limits is one of the most effective ways to control spending. We recommend choosing limits that fit your budget and reviewing them regularly. Limits can usually be set on a daily, weekly or monthly basis and adjusted through your account settings or by contacting support.

Time limits and account breaks

If you want to reduce playtime, you can use time limits or request a temporary account break. Short breaks can help reset habits, while longer breaks or account closure are available if you need a more definitive step back from gambling.

Self-exclusion

For players who need to stop gambling for an extended period, self-exclusion is an option. Self-exclusion prevents access to your account for the agreed period and can be arranged through your account settings or by contacting our support team. If you choose self-exclusion, please consider removing saved payment details and unsubscribing from marketing communications to reduce temptation.

Recognizing problem behaviour

Be alert to signs that gambling may be becoming a problem. Common indicators include chasing losses, hiding play from family or friends, borrowing money to play, difficulty stopping, or gambling affecting work and relationships. Early recognition makes it easier to take effective action.

Tips for staying in control

• Set strict deposit and session limits before you start
• Only gamble with money you can afford to lose
• Take regular breaks and avoid gambling under stress or after alcohol
• Keep a simple log of wins and losses to stay aware of your spending
• Talk to a trusted friend or family member if you feel concerned

Professional help and support

If gambling is affecting your life, seek professional support. You can contact local health services, a family doctor, or community counselling services for guidance and referrals. Provincial support lines and local treatment providers are available and can offer confidential advice. If you need help arranging account limits or self-exclusion, our support team is available to assist.