Privacy Statement

This Privacy Policy explains how we collect, use, store and protect personal information when you use Royal Club. We take your privacy seriously and aim to be clear about what data we hold, why we need it, and how you can manage your information.

Information we collect

Personal data

When you register an account we collect personal details you provide - for example full name, date of birth, email address, phone number, and billing address. We may also require identity documents or proof of address for verification and anti-fraud checks.

Technical data

We collect device and connection information such as IP address, browser type, operating system, device identifiers and session data. This helps us deliver the site, detect fraud and improve performance on desktop and mobile.

Transactional data

We record your account activity and transactions - deposits, withdrawals, bets, game histories and bonuses claimed. Payment information is processed to complete deposits and withdrawals and to verify payment ownership.

How we use your information

Your data is used to operate your account, process payments, verify identity, prevent fraud, comply with legal and regulatory obligations, and respond to support requests. We also use information to administer promotions and loyalty activity when you opt in. Aggregate or anonymized data may be used for analytics and service improvements.

Data protection

We protect personal information using technical and organisational measures designed to safeguard it from unauthorised access, loss or misuse. Access to sensitive data is restricted to authorised staff who require it to perform their duties. Where third parties process data on our behalf they are required to apply appropriate security controls.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, maintain sessions, improve site performance and support analytics. Some cookies are essential for the site to work; others are used for functionality and analytics. You can manage cookie settings through your browser, but blocking certain cookies may affect site functionality.

Your rights

You have rights over your personal information including the right to request access, correction or deletion of data where applicable. You can also object to certain processing or request restrictions in line with applicable privacy laws. We will verify your identity before acting on such requests.

Access, correction and deletion of data

To request access, correct details, or ask for deletion, please contact our support team. We will respond to requests and explain any reasons why certain information may need to be retained for legal, regulatory or safety reasons.

Information sharing and third parties

We may share information with payment processors, fraud prevention services, identity verification providers and other service partners who help deliver our services. We do not sell personal data to third parties. Any sharing is limited to what is necessary to provide the service or meet legal obligations.

Privacy policy updates

We may update this policy from time to time. Significant changes will be posted on this page with an updated effective date. For questions about this policy or to exercise your rights, contact [email protected].